Sales Operations Specialist

Sales Operations Specialists are enthusiastic subject-matter experts on PPC’s products, services, and business operations. Accuracy, efficiency, and the pursuit of excellence are a must for this career opportunity.

PPC’s Sales Operations Specialists are genuinely excited to help. They are patient, empathetic, and passionately communicative. Problem-solving, troubleshooting, and investigating solutions are essential skills for this position.

*Must be able to work on-site in Pittsford, NY, Monday - Friday 8 AM - 5 PM*

Responsibilities include, but are not limited to:

• Analyzing and resolving complex incoming customer service, operational, and/or systems-related issues
• Identifying and assessing clients’ needs to achieve their satisfaction
• Build sustainable relationships and trust with PPC’s sales team through open and interactive communication
• Handle client and sales team needs, provide appropriate solutions and alternatives within a timely manner; following up to ensure resolution
• Support others within the team to ensure team cohesion and excellent service
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to serve an evolving client base better
• Improve processes, define and document procedures
• Other related duties assigned including but not limited to processing new client accounts, equipment orders and file build requests

Position Requirements:

• 3+ years of experience in customer service or sales operations
• Proficiency in Microsoft Word, Excel, and Outlook
• Customer orientation and ability to adapt/respond to different types of challenges
• Excellent verbal and written communication skills
• Ability to work both independently and in a team environment
• Familiarity with CRM systems and practices
• Project coordination experience preferred
• Previous helpdesk experience a plus

The Ideal Candidate will:

• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
• Exhibit a strong focus on quality with an interest in learning more about our industry.
• Be extremely reliable and punctual.
• Enjoy working in a team-environment and building great relationships with their coworkers where flexibility, collaboration, and adaptability are critically important.
• Be able to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance.
• Work autonomously, take initiative, and complete tasks as assigned.
• Have a positive attitude, proactive, team player, highly motivated, with a can-do approach, calm under pressure.
• Demonstrate a thoughtful and decisive style with a strong ability to negotiate critical issue resolution.
• Be intellectually curious, understand what drives processes with the ability and willingness to continuously learn on the job.
• Make timely and independent judgment decisions while working in a fast-paced and results-driven environment.

Salary and Benefits:

• Starting Salary Range: $50,000 - $60,000 depending on experience
• 401(k) with matching & Profit Sharing
• PPC pays 80% of Medical, Dental, and Vision Insurance
• 10 days of paid time off, 11 paid Holidays, and 5 paid Sick Days
• Access to PPC’s own on-site 2,000 square foot Gym